What is your Shop's Policy?

 

No refunds or exchanges due to personalization of products

If you do have an issue with your product, please send me a message and I will be in contact.

 

Where do you ship?

 

Currently, I am only shipping orders anywhere in the domestic US.  No military Post Offices (APO/FPO/DPO).

 

What is your shipping cost?

The necklaces that I make are pretty lightweight unless they are customized to have additional rows of candy/ribbons or the length is extended.  The charge is $10 if under 1 lb.  If you are ordering more than one product or have a customized order and the weight is over 1 lb, please message me so I can check accurate shipping fee for you.

 

Do you take customized orders?

 

Yes.  I am able to customize your Sisi Lei.  See catalog for item details on what is customizable per necklace and any additional costs for the customization.  If there is something that you are interested in that is not listed, please message me and I will be in contact to confirm your request and build you a customized order.